Frequently Asked Questions

Find here all questions that you may have about usage of our website, terms, how it works, referral etc.

How It Works

In addition to the discounts for online shopping that are listed on our website, we also give you an option of earning additional cashback on your online purchases. Stores and offers that have additional cashback can be identified by looking for a cashback labels, like '+ Upto 5% Cashback' or '+ Flat Rs. 100 Rewards' etc.

Stores like Flipkart, Amazon allow cashback earned from them to be used only for transfers to an online wallet like Paytm; or gift vouchers from Amazon or Flipkart. To make this distinction easier to understand, the cashback earned from these merchants is referred to as Rewards.

The process for earning of Rewards is the same as Cashback, and the only distinction being that Rewards cannot be withdrawn to a bank account. It is due to this, that the available balance on a bank transfer page may be less than your actual available balance.

Any stores carrying Rewards instead of Cashback will explicitly mention them on the respective store pages. The majority of stores do not carry rewards.

When you shop at retailers through our website, retailers pay us a commission. We pass most of this amount on to you as Cashback. This commission fee comes from the retailers’ advertising and customer acquisition budgets.

Follow simple steps as below to earn extra cashback;

  1. Login to our website & select your choice of coupon / offer
  2. Click & visit store to redeem the coupon or avail the offer
  3. Place order for the item/service as usually.
  4. Your cashback will be tracked and updated in your dashboard within 72 hours
  5. Your cashback will be updated as payable within 90 days from transaction
  6. You can transfer your earned cashback to bank account or redeem for gift voucher.

We hate to attach terms & conditions, hence, we request you to take care of following for smooth cashback tracking and redemption.

  • Login to your account on our website before clicking on any coupon / offer.
  • Add products / services in cart only after you visit store by clicking any link from our website.
  • Place order in one session without visiting other website
  • Do not use any other coupon code apart from what's mentioned on our website
  • Do not use Ad blockers/ browser extensions as they prevent tracking of cashback or sale.

Cashback Facts

Unfortunately, the cashback process is such that we have to wait for the store to confirm to us that the purchase was not returned or exchanged. Merchants also use this time to validate that the sale has met conditions for earning of cashback.

We constantly work with stores to reduce this wait period. However, just to be on the safe side we inform you that it may usually take 4-8 weeks for a transaction to be confirmed.

Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional Cashback label.

If your cashback is cancelled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to cancelled in your cashback activity page.

Store holds sole discretion in determining the validity of a transaction. Unfortunately, once a retailer has made a decision, it is final.

Pending Balance contains amounts that you have earned but can't yet redeem. Your pending balance contains amounts from purchases made at cashback stores and/or any bonus amount that you might have earned from our website. Available Balance is the amount that you can withdraw immediately (minimum withdrawal limits apply).

Pending balance earned from purchases made at cashback stores usually requires 4-8 weeks wait period before which it becomes available. This is because most stores wait until their return and exchange period is over before confirming a purchase. If a merchant deems a purchase as cancelled or exchanged, the pending balance does not become available and is removed from your account.

To get a better idea on the exact cashback rates applicable on your purchase, You can go on any specific store page on our website(for example: where all coupons from a stores are listed), and then click on 'View Details' under store description.

Cashback Issues

It can take 48 - 72  hours for cashback to get tracked. In case your transaction was not tracked even after this duration, please raise a Missing Cashback Claim for the transaction which was Not Tracked. Please note, merchants accept claims for cashback not tracked cases only till 7th day from the purchase date.

Pending cashback tracked amounts are indicative and can change upon final confirmation from store.

This is because when a transaction is tracked, most stores do not provide us all the information required to accurately track cashback.

Some common reasons why cashback is declined are:

  • The order was cancelled.
  • The order was returned or partially returned.
  • The order was exchanged or partially exchanged.
  • The order was changed.
  • The order was paid for using a gift code or gift voucher.
  • The order was paid for using Cash on Delivery.
  • The order might have been classified as bulk order from a wholesaler or a travel agent etc.

The order did not comply with the store's cashback policy. To see details on store specific cashback policy please see 'Cashback Terms' section for cashback merchants.

Sometimes stores do not provide us any specific reason for declining the cashback. In such cases a Missing Cashback claim can be filed and we will do our best to find the reason for cancellation of the cashback.

NOTE:The store holds sole discretion in determining the validity of the cashback transaction.

Cashback Tracking

These are a few things that you can be mindful of to ensure that your cashback tracks properly:

  • Be logged into your account.
  • Ensure that you are shopping at a store that offers the cashback.
  • When you click an offer or store, it will open a window linking you to that store. Please ensure that you transact in the opened window.
  • Please ensure that your shopping cart is empty in the shopping window. If it is not empty please clear the contents of your cart and visit the store via CouponDunia again.
  • Do not use any price comparison or discount widgets while shopping.
  • For merchant specific conditions please view 'Cashback Terms' section on the store page.

We recommend that you wait for at least 72 hours after the transaction is made. In cases where a transaction was not tracked automatically even after 72 hours, we recommend that you fill a missing cashback form. Information required by us in the missing cashback form is critical for the store to review the transaction.

Unfortunately, we do not have an option for bulk upload of missing transactions. Hence, each claim needs to be individually filed.

When a missing cashback claim is filed, we follow up with the merchant regarding the status of the sale. We are unable to do so in cases where we do not have a proof of purchase. Therefore we do not accept missing cashback claims in case there is no proof of purchase.

Cashback earned from our website is your money and can be used to recharge online wallet, redeem for gift voucher or even transferred to your bank account. Minimum withdrawal limits apply.

The money in your account never expires. It’s your money and you can use it anytime


Payout

To withdraw your balance, log in to your account and visit the Payout section of your profile.

  1. Select the method of withdrawal, bank, e-wallet or gift card.
  2. Select the account where you wish to transfer your Available Balance.
  3. Enter the amount and hit Submit.

It may take up to 5 business days to process your payout request.

Note: Cashback earned from some merchants (CD Rewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limits apply

Also, there is absolutely no cost or fees applicable to withdrawing your balance.

The minimum withdrawal amount is set to Rs. 250 for all payment options.

You can withdraw your balance to your Bank Account, Amazon Pay Balance, PayTM wallet, Freecharge wallet.

At the moment, Amazon, Flipkart and Snapdeal do not allow withdrawal of cashback to a bank account. To make such merchants easier to identify, cashback earned from them is labelled as Rewards.

Sorry, we do not allow transfer of balance from one account to another.

Referral

You can earn a bonus amount for each friend that signs up using your referral code and fulfils the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of money for referring friends to our website.

If you have a Code from an ad or a promotional activity, you can apply that here to avail the benefits of the scheme. You can also use this field to enter a referral code from a friend, so that both of you can avail benefits of the running referral scheme!

When you sign up with us using a promotional code, a bonus amount is added to your Pending Balance. The bonus amount has conditions that must be fulfilled for it to become available.

Referral bonus is added to your pending balance every time someone signs up with us using your referral code. Your friend will need to complete the requirements for your respective bonuses to be made available.

Account

We’re sorry, but currently we do not have a feature to change the email id on your account. If you have signed up using an incorrect email address, you can sign up again using your correct email address.

To manage your email subscriptions please login to your account and go to 'profile & settings'.

No, when it comes to saving on your online purchases with us, one account is more than enough!

Note: Creation of multiple accounts is considered inappropriate activity and may be grounds for cancellation of your cashback/bonuses.

Miscellaneous

You can submit your query by following filling form from contact us page.

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